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Customer Support
SUPPORT - Frequently Asked Questions specifically for ICTS and MetaTrader.
Trouble viewing IT Finance Charts
How can I contact technical support?
I get the error message "Access Denied" or “Wrong Login Name or Password.”
How do I find my IP address?
How do I change my Password?
When clicking on Reports or Trying to Print certain charts, nothing happens!?
I cannot connect to the Java Platform nor view the Java based Charts!
System Requirements
Installation Process
How to find out and save your System Information (Windows XP / Windows 2000)
I can’t place a trade! The popup window does not come up, or the amount of lots are   completely grayed out.
How do you enable the DDE Server for use in applications such as Excel?
How do I “Hide” or “Show” Instruments?
My dealing station is blank! How can I trade?
How do I change the default number of lots that appear in new position window

 



 


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